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Trying to get gigafast installed.
Apparently my address is showing as incorrect and has blocked the order from going through. I have been told to update my address via the royal mail and notify this email address: royalmailaddressqueries @ help.vodafone.co.uk
only thing is that my address appears correctly on the royal mail postcode finder and vodafone's own coverage checker. so what could be the problem? And is this address authentic?
Thank you very much for getting back to us with this information @James8057. I've had a look and I haven't been able to verify the email address you confirmed for us in your initial post. If you've got a Gigafast query you're hoping to get some clarity on, I'd recommend that you reach out to our Gigafast team directly - they'll be able to better advise you on this 👍 you can reach to them by calling 08080 034 515 from any UK mobile or landline.