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Other broadband queries

Poor Signal to 2 Devices..rest are fine

robertdon777
3: Seeker

I've recently changed to a Vodafone plan and router. All devices work fine in the house and Garden accept 2.

 

Now the previous router was fine and the 2 devices (1 phone, 1 tablet) work fine on other networks etc. But at home i need to be within 2ft away from the router to get a signal on these. All other devices in the house are fine and they have a strong signal.

 

The tablet is a Kindle 7" and the Phone is a RedMi 6. As mentioned both worked 100% fine on previous talk talk router.

 

Hope someone can help on this, Rob

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19 REPLIES 19
Farai
Moderator

Hey @robertdon777. Thank you very much for reaching out to us 👍 Based on how you've described the issue, it sounds like you may need to adjust the settings on your devices so they can work on the channels that your router is working on. As both your devices are android, you may find the information you need on this thread

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robertdon777
3: Seeker

All the other tablets and devices in the house are Android and work fine?

 

We have 2 RedMi 6's, 2 Kindles, 1 Android tablet, 1 Kindle Fire TV, 1 Macbook Pro.......All connect fine except for the 1 Redmi 6 and 1 Kindle.

 

All worked fine before on the TalkTalk Router

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Farai
Moderator

As the other devices on your network are working, this would point to an issue with the 2 devices you've brought to our attention @robertdon777. We'd be happy to you help you investigate anything else that could be causing the issues you've highlighted. If you'd like our help, please drop us a private message via Twitter or Facebook here and we'll help you run through some troubleshooting steps 👍

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HappyNomad
13: Advanced Member

@Farai wrote:

Hey @robertdon777. Thank you very much for reaching out to us 👍 Based on how you've described the issue, it sounds like you may need to adjust the settings on your devices so they can work on the channels that your router is working on. As both your devices are android, you may find the information you need on this thread


You say he may need to adjust his two android devices so they will ‘work on the channels his router is working on’ and then point him to a thread that outlines a 'back door' method of overcoming Vodafone’s removal of the user's ability to manually select router channels

Call me confused if you will about which device needs (or is even capable of) channel adjustment.  Oh, that'll be the router then but taking a very simple view…

… all bar two of his devices are working on the channels his router is broadcasting on.  Just  two devices are only connecting at close range which sort of suggests they are connecting at 5 Ghz when in range and the 2.4 Ghz channel needs changing (downwards) on the router so they can connect at a greater range.

@robertdon777
Are the two devices usually operated at some distance / some physical obstructions away from the router?  Do you have any 2.4 Ghz single band devices successfully connected?

 

 

 

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Jayach
16: Advanced member

The previous suggestions are alluding to the fact that it is not possible to select the WiFi channel on the Vodafone router.

I personally would suggest you try splitting the WiFi frequencies so you can connect to whichever frequency is best for you.

Unfortunately I believe the kindle can only use the 2.4Ghz frequency so if that is on 12 or 13 you will have a problem.

You can see what channels are in use via Status & Support in the router.

 

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HappyNomad
13: Advanced Member

@Jayach wrote:

The previous suggestions are alluding to the fact that it is not possible to select the WiFi channel on the Vodafone router.

I personally would suggest you try splitting the WiFi frequencies so you can connect to whichever frequency is best for you.

Unfortunately I believe the kindle can only use the 2.4Ghz frequency so if that is on 12 or 13 you will have a problem.

You can see what channels are in use via Status & Support in the router.

 

A possible fly in the ointment there my friend is that  @robertdon777. has two each of the Kindle 7" tablets (post #1 and post #3 refers) and the RedMi 6’s (post #3) but only one of each is failing to connect unless close to the router.

 

My Kindle Paperwhite is certainly 2.4Ghz.

 

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Jayach
16: Advanced member

@HappyNomad wrote:

@Jayach wrote:

The previous suggestions are alluding to the fact that it is not possible to select the WiFi channel on the Vodafone router.

I personally would suggest you try splitting the WiFi frequencies so you can connect to whichever frequency is best for you.

Unfortunately I believe the kindle can only use the 2.4Ghz frequency so if that is on 12 or 13 you will have a problem.

You can see what channels are in use via Status & Support in the router.

 

A possible fly in the ointment there my friend is that  @robertdon777. has two each of the Kindle 7" tablets (post #1 and post #3 refers) and the RedMi 6’s (post #3) but only one of each is failing to connect unless close to the router.


Indeed, but if you take that at face value, it would seem to say the problem is with those individual pair of devices.

However as they worked with the previous TalkTalk router, what can the problem be?

Trying with the WiFi frequencies split may be helpful in gathering more info, as will knowing what channels the router is using.

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robertdon777
3: Seeker

Thanks for the input!...The other one was no help.

 

The 2 devices that have poor signal need to be within 2 feet away, otherwise they drop signal. Router is in clear sight, but if i walk a distance...say 6ft the signal drops out and I lose all connection.

 

Both devices have the same issue. As mentioned other devices in the house work fine and these 2 devices also work fine on other networks.

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HappyNomad
13: Advanced Member

@Jayach wrote:

Indeed, but if you take that at face value, it would seem to say the problem is with those individual pair of devices.

However as they worked with the previous TalkTalk router, what can the problem be?

Trying with the WiFi frequencies split may be helpful in gathering more info, as will knowing what channels the router is using.


Based on the information available and assuming the two Kindle tablets and the two RedMi 6's are all dual band devices, I am not convinced that the two 'rogue' devices are entirely beyond suspicion… 

I agree with splitting the SSIDs though.  Once split into two distinctively renamed SSIDs, restart the two pairs of devices and connect them to the 2.4Ghz SSID.

  • If none connect then set about changing  the router’s channel selection
  • if the two known to be good devices connect successfully and the 'rogue' two don't, suspect the devices (wifi chip?)
  • if all four connect but the 'rogue' devices quickly go out of range and lose connection where the other two don't then suspect the devices

Next, repeat process with 5 Ghz SSID

  • if the two known to be good devices connect successfully and the 'rogue' two don't, suspect the devices (wifi chip?)
  • if all four connect but the 'rogue' devices quickly go out of range and lose connection where the other two don't then suspect the devices
  • if all four devices connect where two wouldn’t connect at 2,4Ghz still suspect the devices.
  • reconnect all other devices that lost connection when the SSIDs were changed.

It seems unlikely that one of each pair of devices have identical onboard wifi faults but equally, it seems unlikely that the router is (within each pair) handling one device differently to the other device except when at close range.

 

I hope the cause and a resolution are found though.

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robertdon777
3: Seeker

Where do I split the Wifi Signal? is this within the online App?

 

Thanks for your help on this

 

Regards

 

Rob

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HappyNomad
13: Advanced Member

@robertdon777 wrote:

Where do I split the Wifi Signal? is this within the online App?


As I use neither the Vodafone supplied router nor the App I can only give you a fairy vague guide…. 

 

… I have no idea about the capabilities of the App but certainly you can split the SSIDs from within the router’s user interface and to do that,

  1. log into your router by opening a browser on any connected device (decent size screen recommended) and type the IP address, 192.168.1.1 into the address bar. You will find the required Admin (not WiFi) credentials on a label affixed to the base of your router.
  2. Once you have gained access there are two areas - basic and expert (or similar) - have a bit of an explore in both.  Any changes you make, deliberately or accidentally,  will only be effective if you ‘save changes’ so you are unlikely to break anything.  If you do though, a simple factory reset will take your router back to where (I think)  it is now.  
  3. You are ultimately looking for the WiFi page where you will see the control to split the SSIDs.  Set the control and the screen will change to show the 2.4 and the 5.0 Ghz bands separately aling with a name and password text box for each.  I cant remember if the router populates these but…
  4. If necessary, edit the names to something very obvious like ‘2.4_RobsWifi’ and ‘5.0_RobsWifi’ and also if necessary, set a new (secure) password - the same for both is fine.
  5. Save your changes before leaving that page and log out.  Job done

Point 4 may not be required but the aim is to see very clearly which band you are connecting to or are connected to when troubleshooting.   


Hopefully,  somebody with better knowledge of the current workings of the router and its App will  be along soon to give you a better informed walkthrough.

 

In the meantime, I am half tempted to power up my retired THG3000  just to have a rummage around in it but it’s firmware is currently two years out of date and half tempted is not quite enough tempted 😊

 

 

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Jayach
16: Advanced member

Yes you can split the Wifi via the broadband app or the router interface. Personally I prefer to use the router interface.

When you split them the 5Ghz SSID will have 5G added to it's name i.e. vodafoneXXXXXX will become vodafone5GXXXXXX. Any devices that can't see the 5G SSID will presumably be 2.4Ghz only.

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robertdon777
3: Seeker

I've Split the Wifi to 2.4 and 5

 

Both devices that have poor signal are on 2.4 band as they cannot see the 5.

 

I've done hard reset on the router and both devices, and even tried the App 'Boost Device' option and this gives no better signal either.

 

At a loss here as to why the router is doing this, I've even ordered another second hand router just to test.

 

 

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robertdon777
3: Seeker

I've tried this split...and both connect 2.4 band.

 

The devices are fine on other networks (Round Family house, at Work etc) they can pick up signals at full signal from over 50ft no problem.

 

This router doesn't allow me to go more than 4-6ft away before they both drop signal. Again though other devices are fine around the house with good signal.

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HappyNomad
13: Advanced Member

@robertdon777 wrote:

I've even ordered another second hand router just to test.


If you have ordered a second hand Vodaphone router to simply replace your supplied device then be aware that you'll need Vodafone to 'provision' the replacement to your line.  Your current router will probably then become a doorstop.

If you have ordered a second hand third party router to simply replace your supplied device:

  • If it is another maJor ISP supplied device (Talk Talk, BT etc then you have no chance but otherwise:
  • you will need to obtain (and enter into it) your PPPoE username and password from Vodafone.  They may wish to know the make and model of your replacement and they have been known to supply the PPPoE details incorrectly or incomplete.  Your existing device will continue to work if you need to reconnect it.  (Vodafone support will not support any device other than a Vodafone router so even if this option gives 100% satisfaction, keep your Vodafone router). 

If you plan to simply hang a second router onto the first then this wikihow may or may not be useful… 


Good luck with it.  It’ll be interesting to know the outcome.  Are the two kindles identical to each other?  Presumably the two phones are.  Same firmware versions etc?  

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robertdon777
3: Seeker

Phones are identical yes, one for me one for the mrs...both have the same system updates etc, same with the kindles too as they were purchased together for the kids..

 

Bad news about the Vodafone router, thought it may just be plug and play....loooks like I'll be cancelling the vodafone broadband and paying them off to go with another service provider...back to TalkTalk.

 

Rob

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Jayach
16: Advanced member

I expected the Kindles to be 2.4Ghz only, but it's strange if only one of the phones are.

On my own THG3000 the 5GHz is definitely much better than the 2.4Ghz, but fortunately I only have one laptop that is 2.4Ghz only and that seems to work O.K. in it's stationary position.

 

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HappyNomad
13: Advanced Member

@robertdon777 wrote:

Phones are identical yes, one for me one for the mrs...both have the same system updates etc, same with the kindles too as they were purchased together for the kids..

 

Bad news about the Vodafone router, thought it may just be plug and play....loooks like I'll be cancelling the vodafone broadband and paying them off to go with another service provider...back to TalkTalk.

 

Rob


Before you do anything precipitous, try hooking up the two routers as described in the WikiHow just to check the wifi aspect of the router.   If successful then faulty devices are ruled out and you’ll have some ammunition to go after Vodafone for a new router. 

 

Better yet, if you know somebody with VF broadband, try your devices on their router.    

Although I think the supplied router is substandard, I really can’t grasp the idea of it singling out one but not the other device in each pair for special treatment… 

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Jayach
16: Advanced member

If you do get the 2nd Vodafone router before you go back to TalkTalk and decide to try it, it may not connect to Vodafone as they apparently need to be "provisioned" on your account. Trying to get Vodafone to do that with a 2nd hand router would be a nightmare.

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