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Broadband unavailable at my address but available next door

dazzler85
3: Seeker
3: Seeker

Hello,

 

looking to join VF broadband however the address checker says it’s not available at my address.

 

if I check my neighbours address it’s available.  It’s a terraced street, in a city so wouldn’t expect to not be available 

I currently have sky broadband connected by Openreach, the same as would be for VF however cannot work out why cannot be supplied by VF. 

any ideas or thoughts? 

1 ACCEPTED SOLUTION

I have the same issue but here the weird thing I was with Vodafone at my address for 2 years, i then changed to sky and now My contracts up I want to go back to Vodafone there systems says I can’t have its unavailable at my property and nothing changes except I went with sky last year, 

now I have been told the issue is when I went to sky I was switched to a digital landline (house phone plugged into the hub)  and my main line into the the wall was discounted ( confirmed by plugging my phone into the main phone socket I get a deadline tone) this was done automatically via sky,  

its seems vodafone either can’t use digital lines or there system has blocked digital lines,  

the only fix is to contact sky and tell them you want to go back to the non digital line so no phone calls via the hub and when that happens  then vodafone website say it’s available, maybe that why vodafone is cheaper they use older technology,  

I know a few people who are with sky digital line and none of them can switch to Vodafone but the ones who kept the non digital line for whatever reason ( 2 people have older monitoring system that require there system plugged into the phone wall socket) can, 

 

 

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29 REPLIES 29

Jayach
16: Advanced member
16: Advanced member

@Dammys1 wrote:

Every other provider available 900mb just vodafone refusing service on that package


If you are desperate for 900Mbs FTTP, go with someone who will provide it.

It doesn't solve the overall issue though, low income clinically extremely vulnerable family household BT £60 PCM EE £65 TALKTALK £50 SKY £60 Vodafone £30 when on offer 😕 so the ones who truly need it get pushed further into issues cityfibre is more widespread around £30 too but openreach lines must be overcharged as most of them are much higher you can get 900mb on cityfibre for the same price as most openreach lines on 64mb 😠 

Jayach
16: Advanced member
16: Advanced member

Do "low income clinically extremely vulnerable family households" really need 900 Mbs broadband?

It's not quite clear from your posts and Vodafone reply, but is it only the upper tiers of FTTP  you can't get, 

I don't even have availability of FTTP. It's not fair, but that's the way it is.

That's a pretty demoralising comment tbf 😠 you may not have it but you want it... does it seem fair that tech giants are allowed to get away selling multi millionaires 900mb for the same price many lower class areas pay for 64mb? Or minute differences 64mb £20 900mb £30 hmm...

The overall point is I can get full fttp fron every other single major provider except vodafone whilst every single neighbour next to me not a country road were were half mile apart literally within 200 metres 30 houses every one of them except mine cam get vodafone fttp, now vodafone say they cannot fix whatever is causing it and they need a backlog of complaints and similar issues before they can fix it that can take years... does that really give a good picture of a multi billion pound tech giant can't fix what must be a simple issue somewhere that every other provider has managed to resolve 

rsaraiva
2: Seeker
2: Seeker

I have the exact same issue. I'm with Sky and looking to switch to Vodafone.
In my case, in the same apartment building, the flat next door shows up as available but mine some feet down the hallway does not.

Are Sky and Vodafone in cahoots somehow? Did anyone figure out how to get this solved?

Hello VF community,

I currently have broadband with Sky and looking to switch to Vodafone. Since they're both with Openreach, it should make for a seamless active line transfer.

However, and even though my address showed as available before, it now shows as unavailable. What's more strange, seemingly all the other flats in my building can be connected except mine.
Does anyone have an explanation and/or can aid me in trying to get this solved?

Many thanks!

Amanda
Community Manager
Community Manager

Hi @rsaraiva 👋 I'd recommend speaking to our Sales team so we can double check the address for you - you can reach them on 08080 034 515 or via web chat here.  

I’ve done that, they just say it’s not available and nothing can be done