Code for Amazon Tech Pack Issue

[suegshx]

Hi All 🙂

Have been with Vodafone mobile for a while & recently (08.09.2022) swapped to their broadband too - still not sure this was a good idea 😞

My problem is... I was sent a code to get my 'free' Amazon Tech Pack, but when I tried it, it didn't work or rather Amazon were charging me for the pack.  When read further down in text from Vodafone I discovered that it expired 17 Jul 2022!  I hadn't even been with Vodafone broadband then & the text arrived 27 September 2022.  Not happy.  Have tried to get through - for over a week now - to Vodafone by phone & the line is ALWAYS busy.  Waited over an hour on one occasion.  

Tried the chatbot thing = useless.

Is there another way to contact Vodafone?

Many thanks for any help.

[Jayach · Accepted solution]

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@suegshx wrote:

Tried the chatbot thing = useless.

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Yes, Tobi is useless, but it will put you through to a human, if you ask.

Or use this link. https://www.vodafone.co.uk/bbservcd/

[suegshx]

Hi Jayach

Thanks for your reply to my query (rant!)... got through to a human via chatbot & after much faffing about have resolved the issue - kit due on Sunday15.10.2022 🙂

This issue had become one of those things that was a matter of principle to solve  😄

Thanks so much for your help - very much appreciated.