Compensation for a cancelled order

[KieronOates]

I had an installation date booked for back in August, the engineers came, never installed the broadband and i have been in "support limbo" for the last 4 months with a final connection date of the 16th (not holding my breath)

The vodafone website states:

£5.25 per day

If we don’t activate your service when we said we would (including the day it should have gone live)

when i re booked my order over the phone my original order had to be cancelled for a new date to be put in on a new order. could i claim that compensation on my original order after going 4 months without internet and countless failed installations, it would be well over £600 in compensation if so.

[Jayach]

First question, is this a CityFibre connection or Openreach? No automatic compensation is paid on CityFibre lines.

[KieronOates]

Its cityfibre, why is no compensation paid on cityfibre lines?

[Jayach]

They aren't part of the Ofcom scheme.

Automatic compensation: What you need to know - Ofcom

• Vodafone (joined 3 November 2021) (for customers on the Openreach network only).