Hello, I recently applied for a social tariff for broadband. After filling out the application, I was contacted by Vodafone and signed up. But then I decided to cancel because I was unsure of the package's broadband speeds, etc. I contacted Vodafone by phone to see if I could reverse the cancellation. The agent told me they'd never heard of the package, and the only advice he could give me was to fill out the application again and I would be contacted by a team member. I have filled out the form at least 4 or 5 times and nobody has contacted me, and I have waited the required time each time, but I'm obviously being blatantly ignored. Why? Is there anything that can be done? Thanks.
