GRANDSTREAM HT801 config details

[User110920]

I've just received my GRANDSTREAM HT801. Can someone please point me to a link with the exact details of what information I need to enter into the configuration?

[Ripshod]

You'll be better posting in the thread I recommended, then those that watch the thread will get a notification and pop in to help. Bear in mind this isn't really a busy forum so answers may still take a while.

IIRC this issue is covered in that thread. 

[Ripshod]

My setup. Work through it to see if you missed something. 

https://drive.google.com/file/d/1k7cJmKhVCA4VGyWFGYz0Fa4UJc63F_AL/view?usp=drivesdk 

[User110920]

Thanks for providing your setup. I think it could be something to do with port forwarding? I have forwarded external port 5060 to internal port 5065 of the Grandstream box.

[Ripshod]

I port forward:

UDP 5065 to 5065

UDP 10000 to 10000

If you have SIP-ALG in your router's NAT settings try disabling it. 

DNS is correct as you're registered. 

[User110920]

I've tried everything. Copied the exact same settings. Tried upgrading the firmware. Still no success. Will try the Vodafone box later to see if it works.

[Ripshod]

That would be sensible as others have had this problem due to a poor config from vodafone. Did you not test the phone before? 

[User110920]

The phone works with the Vodafone router. There's sound. Still no sound with the Grandstream box.

[gurpal2000]

1. Does this mean that VF only works on these ports/ranges? It doesn't use the defaults

2. Should I get Registration even though port forwarding isn't set up? I can't get past Not Registered

@User110920 any luck yet? seems I am in the same situation as you. I have a static IP, phone works when plugged into the VF router but not using settings we have seen elsewhere or on our own equipment (using the latest HT801 firmware).

[Ripshod]

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@gurpal2000 wrote:

1. Does this mean that VF only works on these ports/ranges? It doesn't use the defaults

Correct. SIP has to be udp 5065 and RTP has to be udp 10010

2. Should I get Registration even though port forwarding isn't set up? I can't get past Not Registered

I haven't tested that but I assume not.

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Have you entered your static IP in NAT IP?

[gurpal2000]

Yes static ip is entered.