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HOW TO: Use a third party router on Vodafone VDSL

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2: Seeker
2: Seeker

As an update I have again asked for my login and password, and have been given totally different credentials from the ones I was orignally given. Has anyone else had this before? 

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16: Advanced member

It happens time and time again!

And just make sure the username looks similar to "dsl0123456789&broadband.vodafone.co.uk" for domestic customers!

Get them to send it via email

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13: Advanced Member

@KeithAlger wrote:

It happens time and time again!

And just make sure the username looks similar to "dsl0123456789&broadband.vodafone.co.uk" for domestic customers!

Get them to send it via email


Asking for it using chat gives it to you in writing and you can get the chatr record emailed to you.

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2: Seeker
2: Seeker

@KeithAlger wrote:

It happens time and time again!

And just make sure the username looks similar to "dsl0123456789&broadband.vodafone.co.uk" for domestic customers!

Get them to send it via email


Wish I'd known this last night, must have wasted about 3 hours checking every little detail thinking I was doing something incorrect!

 

Copied it from chat in a notepad file and got the transcript emailed over as well. I shall try with the new details this evening.

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2: Seeker

Hi there folks.

Has anyone got a ASUS DSL-AC88U operational on Vodafone superfast 2.

 

I have had the router for over a year and it worked perfectly up until the switch over to VF. It picks up the DSL link and states it as "up" but just wont connect. I have run out of ideas.

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2: Seeker
2: Seeker

@j_g wrote:

@KeithAlger wrote:

It happens time and time again!

And just make sure the username looks similar to "dsl0123456789&broadband.vodafone.co.uk" for domestic customers!

Get them to send it via email


Wish I'd known this last night, must have wasted about 3 hours checking every little detail thinking I was doing something incorrect!

 

Copied it from chat in a notepad file and got the transcript emailed over as well. I shall try with the new details this evening.


New login connected almost immediately much quicker than the vodafone router. Can't beleive I'd been given the wrong info twice!

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16: Advanced member

Historically I've had a couple of ASUS DSL-AC88U modem+routers set up here for testing due to WiFi issues on the units - the issues being confirmed but were unable to fix.  Actually setting up the DSL-AC88U to work with Vodafone should be a doddle once you have the correct username and password.

 

*FYI: The issue with the ASUS DSL-AC88U that we were investigating was slow WiFi.  We simply couldn't get the 5GHz WiFi to sync to anything at above about 180Mbps - irrespective of brand and capability of the client devices.  Compare that to the "usual" router(s) in operation here, an RT-AC86U meshed with an RT-AC68U (connected together via powerline), both of which quite happily sync to multiple devices at 866Mbps with local speed tests showing throughputs between 300-400Mbps on the 5GHz WiFi.

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1: Seeker

New Vodafone customer here. I can't stress how much you should repeatedly request your DSL user/pass if your 3rd party router does not work. Just spent far too long trying to work out why my Zyxel was failing to connect. Finally recontacted Vodafone Support in frustration. Was given a different user/pass. That didn't work. But by combining the user from one support call and the pass from another got it working.

It's absolutely astoning to me how some a fundamental piece of information cannot be distributed to customers in an accurate matter.

 

Now we'll see if the connection becomes more stable. If it doesn't I'm cancelling the service and heading right back to Plus.net where we've been rock solid for years.

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2: Seeker

What is the best modem with support for as many formats as possible? VDSL2 can also be G.Fast for the future.

Mirek

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16: Advanced member

Native G.Fast routers are still few and far between - and the ones that are out there seem to have other issues.  Genuinely if you are going for a high-end router then I'd go with a separate modem such as the Huawei HG612 V3B (higher speed on clean lines) or Draytek Vigor 130 (Handles noisy lines better).

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