Hard credit check

[lavi30702]

I took new business broadband fibre 2 contract on 2 aug. And they did hard search on me. Which drop my credit score by 100 point. And then sargam call me from Vodafone to offer a better deal. On 10 aug 2023 to 50% for first year and regular price for 2 year.  And later I found out that the open 2 different account on my name with my knowledge I been chasing them everyday. For deadlock letter. And cancel the account on 2 nd August and 11 August but still I M on the same page I have email Vodafone 2 time for send me deadlock letter but still no response. This company is run amateurs who keep u on hold for 40 min and then hung up never call back.  I might take action against them. Because they r so many people sufffer the situation I M in. 

[Jayach]

This is the " Home broadband & landline" forum, I would expect a business customer to have a different (and more responsive) support path to Vodafone.

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@lavi30702 wrote:

I might take action against them. Because they r so many people sufffer the situation I M in. 

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That would seem to be the best course of action, but I doubt there are "so many" in the same situation as yourself.

Hope you can get it sorted.

[lavi30702]

I know , but we have to do something about it. Because they just can’t ruin our credit score. By doing hard search , even their staff admitted that. I have request for deadlock letter. Which they have t responded to me. For couple of email. Because they r fraud . They don’t know what they r doing. 

[Jason]

Hi @lavi30702. It's disappointing to see your comments, concerns and feedback. When credit reference agencies receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. Nonetheless, we completely understand how alarming it must of been to see a second search footprint from us on your credit file. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone. 

If we haven’t solved your complaint in eight weeks or you’re not happy with our final response, or ‘deadlock’ letter you can see Alternative Dispute Resolution.

If you're already in contact with our Complaints team and you'd like an update from your case handler, please get in touch between the hours of 8am and 8pm Monday to Sunday by calling 08080 045 200 or +441635 693354 if you're not in the UK (standard call charges apply). A member of the team will connect you to your dedicated case handler, provide you with an update or arrange a call back at a time that works for you. Just to note, so that we can get you to the right team when you call, you'll need to enter your unique complaint reference number.

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