Help!!!

[Dhp]

Hi, I have been trying since Jan to renew my current Essentials Broadband Fibre 1 plan at £12 per month. I have an Email invite to renew but when I click the button it takes me to a page that states Fibre 1 is still available for £12 and 36mbs, but I can't see a button to renew, only a button to upgrade to Essential Fibre 2 at £20 per month. This is nearly double the cost for speeds I don't need. I have called customer service who say they can't help with essentials. I have s screenshot of the Fibre 1 £12 offer and I have sent a Facebook message!
Please please can you help me renew my Essentials Fibre 1 plan as I am now v near the end of my contract. Thanks Diane

 

[Andy]

Hi @Dhp Sorry you've been having trouble renewing your Essentials broadband. If you've sent a message over on Facebook one of the team will get back to you, we can then take a look over your account and see how we can help further.

[Dhp]

Hi Andy, I have done so, and been trying over Facebook and live chat all afternoon!! but so far to no avail. Please is therre a nue a way to speak to ygd Essentials team to do my renewal, as noone seems able to help!