Broadband account online access issue.
Tried to sign up to Vodafone GigaFast 900 on 24 March, went through all checks etc... came to last hurdle and they could not supply it, Prospect account created where my login details worked.
TalkTalk still had hold of my FTTP connection despite them advising it was ceased on 11 March hence why I could not sign up, though Vodafone should have advised of this from the start.
Fast forward to 1 April where the FTTP was released from TalkTalk using CityFibre infrastructure and signed up successfully with Vodafone where it used my existing account details/credit check.
Vodafone Broadband should be going Live 11 April, but no Router etc... received yet, so I have 2 issues with Vodafone, not looking promising as a brand new customer.
Error I receive when trying to sign in after receiving all emails about orders etc...
Sorry An unexpected error occurred when trying to log you in. Please wait a moment then try again.
I have contacted Vodafone support at least 3 times via phone and every time they suggest same remedy.
Clear cookies / cache, try different browsers, Chrome, Firefox and Edge used.
I have tried logging onto my account to a different computer, mobile and Tablet with all the same errors.
Tried different usernames, that Vodafone have put on my account, and had countless temporary passwords sent to access account.
Does not matter how many times they reset or cleanse my account I still cannot access my online account.
Every time I get through all the steps and on finally entering username and password.
Always same response and error.
Why is this so difficult to resolve?
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