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Moving broadband to new address

tromlui
2: Seeker
2: Seeker

So we've been given notice and now have to move out. We've gotten somewhere, but the broadband checker says broadband isn't available at the new address. Ofcom website says I should be able to get maximum of superfast at the new address.

Anyone know if its possible the checker is wrong? I don't really want to get stung having to break contact. I actually have had mainly great experience with Vodafone and don't want to leave them! 

 

2 REPLIES 2

Jayach
16: Advanced member
16: Advanced member

Take a look here: Moving home with broadband | Vodafone

If Vodafone are unable to transfer your broadband, there should be no early termination fee.

Thank you!

 

It's been a whirlwind 48 hours of panic, thanks for your help