Currently renovating my house and have been told by my builders that I need the vodafone ONT box and wire to be moved otherwise it will be disconnected if not moved. I originally made a request to Vodafone at the beginning of May but the request seems to be stuck in some kafkaesque minefield with no one taking responsibility.
Contacted vodafone customer service who said it is not their responsibility but cityfibre. Was given the email address convergedtech2@vodafone.com to request the ONT box relocation but received the message 'The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly'.
Not sure who is responsible for relocating the ONT box and as to why it is such a difficult request as I would expect Vodafone to arrange this but instead ask the customer to speak to Cityfibre who seem to be unreachable.
Surely this not a difficult request as this issue must have come up many times and surprised there is no process in place to deal with such requests.
If Vodafone are not able to relocated the ONT box and my broadband coverage is cutoff then I must be within my rights to cancel my contract as Vodafone are unable to act on this request. Such a difficult company to deal with overall.
