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My Vodaphone account associated with old mobile account number - needs updating

nsks4
2: Seeker
2: Seeker

I've recently switched to Vodaphone broadband and have the broadband now set up. I've been told my first bill is available and I want to check it. Previously I had a mobile account with Vodaphone so the email address I used for my broadband activation and MyVodaphone when I login is still associated with the old account number from the mobile and doesn't show me anything to do with my broadband account. Can I switch account numbers on it? I can't use a different email address for MyVodaphone. It's probably further complicated that I've kept my old Vodaphone mobile number after I switched away from the network when my contract ran out so the system just just gets confused when I login with either my email address or phone number.

 

I've tried to register a new MyVodaphone account with the broadband order number but it's not recognised and can't be found. It won't accept the new account number either. 

5 REPLIES 5

Effie
Moderator
Moderator

Hey @nsks4 I hope you're well. I can certainly appreciate how frustrating this will be and I know how important it is to have access to the My Vodafone services. As we have no account access on the Community, please drop a message to our Social Media team here so they can help. 

Ripshod
16: Advanced member
16: Advanced member

How recently?

It can take a few days for your broadband plan to appear on your account. There's nothing an agent can do about that except to tell you the wait a few days. 

Hey @Ripshod I hope you're well! Whilst it is true that is can take a few days for a new connection to show on the My Vodafone services, the issue that @nsks4 has is different. Their email address may need removing from their old account so that they can use it for their active broadband account, as they have stated that the My Vodafone services pull through the closed mobile account details. In order to get this done, they need to contact the Care team either via social media or via the call centres on 03333 040 191.

Over a month ago. My first bill is now available to view if only I could access it. I'm not on social media either so looks like I'll have to continue calling the helpline which is always full and never available.

Jayach
16: Advanced member
16: Advanced member

You could try the live chat. https://www.vodafone.co.uk/bbservcd/