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Not so super

rwba
2: Seeker
2: Seeker

When I log into my routers web page it now says Super WiFi is running your wifi settings.

As I understand it, super wifi is a feature available to Pro users which I am not, therefore it should not be showing & more to the point I don't want it running my settings (or trying to run my settings).  Even more frustrating, since this feature became active I get lots of notifications on the vodafone app on my phone saying a unknown device has connected to your network, as you can imagine this was worrying to start with so I used the app to block it. I called a vodafone agent to get advice, I was told that as I have a second router set up as an access point in my home the super wifi thinks it is a vodafone booster & keeps making connections (which now fail as I have blocked it) & the only way to stop getting all these notifications on my phone was to disable notifications to the vodafone app which means any genuine notifications will now not come through, this is terrible, surely the should know I'm not a pro user & deactivate this feature for me. This is very poor.

2 REPLIES 2

Jayach
16: Advanced member
16: Advanced member

They certainly should know you are not on Pro. Sounds like they have provisioned your router incorrectly.

Try using live chat and explain that to them, they should be able to correct it.

https://www.vodafone.co.uk/bbservcd/

Unfortunately, the agents are very variable, you might need to try a couple of times before you get someone who understands.

Thank you