I moved broadband to my new address but could not connect due to Vodafone technical issue. Then I cancelled the broadband on June 2022. I have returned the Wifi hub that I had as per Vodafone's instruction. Then on April 2023, I received email saying that the broadband was back on service.
I immediately called customer service and they confirmed that was theie system glitch and todl such email because of this glitch and there is no broadband account under my name on my property. They further told me not to worry about this issue.
Now on 12 June 2023. I relieved email from Vodafone saying that I have outstanding balance under my name.
I started chatting online and directed me to broadband disconnection team. After waiting 55 minutes chat closes and says how would you rate us from 0-10.? Now, I am fuming more than heat wave of UK due to this mess up?
Is there any best place/person who can look into this situation?
Thank you
