Ring door bell

[Matthill23]

Help!!! 
I have been trying to connect my ring door bell 4 to my new ultra pro 2 broadband and I can’t manage it! 

can anyone help the “pro team” are useless! 
thanks 

[BandOfBrothers]

Hi @Matthill23 

What's happening when you try to pair the ring doorbell up with your Wi-Fi  ?

Is the process of scanning the Qr Code on the back of the ring doorbell unit working OK ?

I had some issues with connecting mine albeit I don't use Vodafone Home Broadband.

I changed the Wi-Fi channel in my Home Broadband Router which resolved my issue. 

Take a look on Rings Help Support pages which has some troubleshooting guides.

One is to move the Router closer to the doorbell unit.

If I can be of any further help then please don't hesitate. Take care.  😎 

[AnnS]

There is a previous thread here @Matthill23 this may give some indication of the problem for you.

https://forum.vodafone.co.uk/t5/Other-broadband-queries/Pro-2-broadband-cant-connect-Ring-doorbell/t...