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Other broadband queries

Router keeps resetting

Owleyes
2: Seeker

Whenever I change the router password, everything works as expected. However after a short while the internet shuts down, the new password is not recognised and the router resets itself to the original password. This has happened on multiple occasions. 

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21 REPLIES 21
gipjon
16: Advanced member

Wonder if vodafone are trying to update the router with a new firmware and it keeps failing . I would do a factory reset on the router . Heard of a few issue with the router before and a factory reset seam to fixs most issues 

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Owleyes
2: Seeker

Thanks for your reply. We have indeed tried factory reset and but this doesn't solve the problem. It still resorts to the same annoying routine.

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gipjon
16: Advanced member

Think you need a new router . I would call the vodafone technical department 

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Owleyes
2: Seeker

Thanks for this message. I have contacted the technical department several times and each time I am told 'it is a glitch' and no more is suggested or done on their part.

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Owleyes
2: Seeker

I have also asked for a replacement router and have been refused.

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Jayach
16: Advanced member

I also think it may be failing during an attempted firmware update. What firmware do you have at the moment?

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Jayach
16: Advanced member

@Owleyes wrote:

Thanks for this message. I have contacted the technical department several times and each time I am told 'it is a glitch' and no more is suggested or done on their part.


What Vodafone call a "glitch", any normal person would call a fault.

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gipjon
16: Advanced member

Hmmmm 

Glitch . I had about 50 reboots every single night and the official reason from vodafone was,  it was a firmware update . 

Wonder if it is a national glitch .

I really think you need to ring vodafone back and tell them you are not happy and you wish to escalate a complaint to the escalation department.  The escalation department will take over the issue and more than likely get you at replacement router to try. The best bit you get a dedicated person to help and a dedication phone number to ring . You only ever have to speak to one person

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Owleyes
2: Seeker

I'll give that a go, thanks.

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Owleyes
2: Seeker

I tried talking with someone today, insisting that I was put through to the escalation dept. I was referred to someone else who assured me that they would sort it out from their end. After insisting that everything was now sorted and working we found that it was not. Yet again when attempting to change the password, the internet disconnected and the router reset itself to its original password. 

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gipjon
16: Advanced member

Sorry to say but your going to have to repeat the steps . I dont think they have escalate it ti the escalation department . You know when they have . You get a phone number and a pin code plus they will alsi ring you

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Cynric
12: Established

I have a rather nasty suspicion, for which I have no proof, that the router has to stick with the default password otherwise VF cannot remote control it.

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Jayach
16: Advanced member

@Cynric wrote:

I have a rather nasty suspicion, for which I have no proof, that the router has to stick with the default password otherwise VF cannot remote control it.


I don't believe that is true, however I have no proof of that either.

Owleyes

I know you said you have tried a factory reset, but try it this way:

Disconnect the router from the line and factory reset it via the firmware rather than with the button. (I know it shouldn't make a difference, but it seems to)

Once it has fully rebooted, reconnect it to the line and wait for it to connect fully.

If you can, please note the firmware before and after the above and post them here.

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Cynric
12: Established

.@Jayach Re, password, yes you could well be correct, it was just a bit of a thought exercise.

 

I think I was working along similar lines when I started this thread

https://forum.vodafone.co.uk/t5/Other-broadband-queries/May-be-possible-to-restore-WiFi-channel-sele...

 

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Owleyes
2: Seeker

Yes, we did try that  yesterday (whilst talking to the person at vodaphone) and it did not work.

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Jayach
16: Advanced member

@Cynric wrote:

I think I was working along similar lines when I started this thread

https://forum.vodafone.co.uk/t5/Other-broadband-queries/May-be-possible-to-restore-WiFi-channel-sele...

It was your thread, amongst other things, that made me start my experiments. It's now been up for 5days 11hours and the channel change options are still there. I wonder if they are no longer removing those options. It would be nice if someone else could confirm my findings.

I'll give it a bit longer and I will try a re-boot and see what happens.

Edit: If anyone wonders what we are talking about, see my post here: Re: WIFI CHANNEL CHANGE - Page 6 - Community home (vodafone.co.uk)

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Jayach
16: Advanced member

@Owleyes wrote:

Yes, we did try that  yesterday (whilst talking to the person at vodaphone) and it did not work.


And what was the outcome of your conversation with Vodafone, are they sending you a replacement router?

What is the firmware level on your current router?

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Owleyes
2: Seeker

Vodaphone is not sending another router as they are positive the problem must be fixed.

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Jayach
16: Advanced member

@Owleyes wrote:

Yes, we did try that  yesterday (whilst talking to the person at vodaphone) and it did not work.


Why would they think it is fixed then?

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