Router keeps resetting

[Owleyes]

Whenever I change the router password, everything works as expected. However after a short while the internet shuts down, the new password is not recognised and the router resets itself to the original password. This has happened on multiple occasions. 

[gipjon]

Wonder if vodafone are trying to update the router with a new firmware and it keeps failing . I would do a factory reset on the router . Heard of a few issue with the router before and a factory reset seam to fixs most issues 

[Owleyes]

Thanks for your reply. We have indeed tried factory reset and but this doesn't solve the problem. It still resorts to the same annoying routine.

[gipjon]

Think you need a new router . I would call the vodafone technical department 

[Owleyes]

Thanks for this message. I have contacted the technical department several times and each time I am told 'it is a glitch' and no more is suggested or done on their part.

[Owleyes]

I have also asked for a replacement router and have been refused.

[Jayach]

I also think it may be failing during an attempted firmware update. What firmware do you have at the moment?

[Jayach]

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@Owleyes wrote:

Thanks for this message. I have contacted the technical department several times and each time I am told 'it is a glitch' and no more is suggested or done on their part.

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What Vodafone call a "glitch", any normal person would call a fault.

[gipjon]

Hmmmm 

Glitch . I had about 50 reboots every single night and the official reason from vodafone was,  it was a firmware update . 

Wonder if it is a national glitch .

I really think you need to ring vodafone back and tell them you are not happy and you wish to escalate a complaint to the escalation department.  The escalation department will take over the issue and more than likely get you at replacement router to try. The best bit you get a dedicated person to help and a dedication phone number to ring . You only ever have to speak to one person

[Owleyes]

I'll give that a go, thanks.