Taking over old provider

[scafoidearin]

Hello,

I will try to explain how Vodafone puts me in a difficult situation.

I moved to UK 14 months ago and I am not a native English speaker.

I was using SKY broadband and I got a letter from Vodafone saying that If I change my broadband with Vodafone, it will give me 100£ voucher from Amazon, and Apple tv and I would not need to do anything about my old provider, basically Vodafone would take care of it. I accepted it. Vodafone sent me my routers, Apple tv, etc. Then, openreach contacted me regarding connection. Someone visited my place and checked my socket (it took 5 minutes) and told me that I would need to connect Vodafone router and broadband would be active within a couple of hours. After that I got the internet. Everything seemed good.

A week later, I was still seeing that my sky broadband was active and I was wondering that something was wrong. I conracted Vodafone through chat and I was told that Vodafone connection is active and SKY should cancel. I was also told that If I plugged in SKY router, I would not get any connection. And, yes, there is no connection with SKY router. Than I started to wait. 

Another week passed, my SKY bill appeared and it seemed I would be paying SKY broadband. I contacted Vodafone again. 

This time, I was told that I needed to give my landline number to Vodafone in order to request taking over the line which I had no idea before. I gave the landline number. This time, I was told that SKY is holding the number (I dont understand that part) and I need to contact SKY to fix this problem. 

In the beginning, I told that I am not a native speaker and because of this I could not reach anybody to explain my problem. I was given different and different numbers trying to reach someone. At the end, I failed.

I wanted to cancel my Vodafone broadband and I was told that It would cost 500£.

Long story short, It seems that I will have to pay both broadband for next a couple of years. 

Thank you Vodafone. I will never forget this.

[Jayach]

If Vodafone have taken over your broadband it was up to them to inform Sky. If they haven't done that then they are at fault. Raise a complaint.

Complaints Code of Practice | Vodafone

OFCOM will be all over them like a rash. (Sorry English humour)

[scafoidearin]

Yes, I have been told since I used Vodafone but it seems they are not doing their job. Thank you for your reply.

[Farai]

When you left Sky, were your services out of commitment @scafoidearin? We'd like to take a look at the account and help you get to the bottom of what happened. So we can get the ball rolling, please drop us a message via Social Media and we'll take a look for you. You can reach out to us here

[scafoidearin]

My services were not out of commitment and I did not get any information about it from Vodafone. I jsut basically thought Vodafone would take care of it. 

[Farai]

I'd recommend that you drop our social media team a message and will take a closer look at the account for you. 

[Anonymous]

One of the problems when transferring out of Sky, is that Sky offers a whole range of services more than just broadband.  Transfering your broadband out will not cancel all those additional services!