Terminated

[FumingRH]

I run a small business from home and depend 100% on my broadband.My account has been terminated due to late payment of an April and May invoice.I accept I am late with these payments.

What is impossible to understand is Vodafone terminated my account nor suspended it,quoting 5 working days to get back up and running.I now can do no work for the next week.

This is not fair and wrong.A simple service suspension would be fine but to terminate !!!

I also don't know if I am still in pr out of contract.Noone can tell me.

[Janey]

Hi  @FumingRH Thanks for your post, we can understand it must be frustrating not having having a working connection. We're always ready to help so if you'd like to feed anything back just pop us a message over on our social channels. We can confirm your contract status too. 

[FumingRH]

Janet

Problem is solved after over four hours on the phone.

Miraculously the connection was reinstated on trust,the bill was paid immediately.

I still don't know my current contract status

Richard

[Janey]

Ah I'm glad to see you're back up and running @FumingRH My team can confirm your contract status, pop them message on the channels linked earlier and they'll take a look 👍

[Stumpy21]

As you state you rely 100% on your broadband for your business maybe you should make it a priority to pay your account on time in the future.

I don't see nay blame on Vodafone here.

Would your business continue to supply/work for someone who has not paid their accounts for over 2 months ! !