Ubiquiti USG

[draevans]

Las anyone successfully replaced the Vodafone router with a USG.

I have entered the PPPOE credentials into the USG but never get a connection. The USG has been updated. I have FFTP via CityFibre. Connecting the USG to the vodafone router doesn't work as the router has no bridge mode and hence two DNS servers and same IP address etc.

Ubiquiti suggest simply reseting the MAC on the USG to match the Vodafone router.

Any suggestions welcome..

BTW I have tried Vodafone's customer helpline - and received nothing that was helpful.

[anandpatel15]

So Sorry Right.

Udm Pro working great on ppoe connection with Vlan 911. Speed working ok upload is faster than downloads 930mps up and 830mbs downloads. Have reported to gigfast there said thats ok.

Sorry for the long delay

Anand

[Logical_lefty]

Hey that's all good and it's great to hear its working well for you! 

800 down is within the limits of error on SpeedTest.net - If you pick another server (exascale and various others networks have a good SpeedTest servers spare) you'll see the 900 down. I tend to run a couple of tests on different servers if the speeds don't appear right. 

I just returned a udm pro as it was throttling my upload to 150. I replaced with a usg 3 and its working at 930/940 - the joys of hardware offloading! 

[anandpatel15]

Great My Internet has been down all day been on the phone to gigfast over 2 hours no one is picking up

[anandpatel15]

Sorry is there a website to check the status for gigafast service

Cheers

[Logical_lefty]

I've just had a look but I don't see anything, only mobile service checkers. 

Have you tried taking the wan cable and starting up your vodafone supplied router? It would eliminate configuration issues on the unifi side of things.

If it's working with that then I'd speak to ubiquiti support. I probably wouldn't be too much help apart from checking the basics. 

If it isn't, keep on at vodafone. Not answering all day would suggest the ivr (phone machine) has routed your call incorrectly. If you say complaints, you get through to someone more quickly and they can just transfer you to the gigafast team   

[anandpatel15]

Cheers Trying again there hang up

All wired to vodafone 

[Logical_lefty]

Are there any lights on the ONT? - if so which ones? 

Also whilst I'm thinking about it have you power cycled the ONT? Give it a good couple of minutes and plug it back in again.

If that doesn't get the connection running, there's a tiny pin hole reset button on the ONT hold that down till it flashes red. It'll take a couple of minutes to reinitialise - I've done this before, it doesn't wipe any info from it. 

[anandpatel15]

Yep tried it no luck I will ring Tomorrow again in the afternoon. When I finish work. 

Thanks for your time 

[Daugaming]

Hi - got connected to gigafast 900 last week and struggling to get my UDM pro to work.  I still need to try my credentials directly on PC but had some questions...

- Are people using WAN or WAN2 port on UDM pro?

- I live in Kirklees area and Vodafone told

me to use 101 for vlan Id - is this correct ?

- Did the UDM Pro require factory reset for the connection to work ?

[Logical_lefty]

If you're having problems with 101 try 911 (911 is the standard for gigafast, where as 101 is for more for superfast)

It depends how you've set up your udm pro first of all. If you've set it up to get an initial connection off the gigafast router so you can access the controller on the udm you can just go into networks and edit the wan connection with the vlan id 911.

Usually wan 1 will suffice, there's no point in using the sfp+ with gigafast

I'm not going to sugar coat this. But I had a massive problem (and have others) with the udm/udm pro line. It seems to have an issue with pppoe and sending that to LAN clients. I had to return it to get a bog standard USG3 which outperforms the udm pro due to hardware offloading. 

I'm not saying this will be the case with yours, but it's something you have to be aware of.