Hi, thank you for posting your experience. I found your post while googling the problem. I thought I was the only one having this problem verifying the broadband app or at least that was how it felt like while onto customer service .
I’ve tried downloading the app to be told my account not found, “can’t verify the account “although I’m using the same login details as what’s on the My Vodafone App .
Spoken to 4 online “experts “ via the Tobi chat, spoken to at least 3 experts on the phone and no one can tell me why when I login to the Vodafone Broadband app I get an error saying something went wrong and I can’t activate the account, we even got talked into upgrading the broadband to the ultra ll at extra cost per month and we still can’t access the broadband app. I’ve been asked to reset my phones network setting - didn’t work. Asked to change passwords and usernames, delete and redownload the apps and even told on two occasions that I had downloaded the wrong app. So frustrating and patronising.
I was promised a call back from the technical department and issued a ticket number - still waiting the call. ……
Absolute useless, waste of money. I was so looking forward to having the app so I could see who was on the Internet, control what the kids were seeing and the amount of time they were on. And feel absolutely scanned that we were told the only way to gain access to the app was to upgrade to the new router and this would solve all the problems
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