Three weeks ago I upgraded to Vodafone Pro II broadband with its new Ultrahub and Super WiFi 6E boosters. It is now working adequately but it has been a frustrating struggle to get there. Connecting the components was intuitive enough and it was simple to get the hub working. The problems started with the boosters. I assumed I could just plug them in and they would work. They didn't. I now know that getting them to pair with the hub is simple enough but the process is not intuitive and there were no written instructions for either the hub or the boosters to tell you how. What you have to do, for those who don't know, is hold down the WPS button on the booster for several seconds and release, then press the WPS button on the hub briefly. After a few minutes and with much flashing of lights, they should pair. Simple enough and easy to describe but not written down and not intuitive. It is also not mentioned in the YouTube videos that you are directed to. The first video says - first download the Vodafone Broadband App - you will need this later to set up your Ultrahub and Super WiFi boosters, so I did and it was entirely useless. Somewhere along the line I found a comment that it might take a few days for the App to recognise your account. What on earth is the use of that when you need it immediately to set your system up? But it is worse than that - three weeks after my activation date I have still not been able to get into the app because it still cannot find my account. I resorted to asking TOBi (I hope I've got that right) which is a dispiriting and maddening process, first "chatting" i.e. texting to a computer then a person and eventually if you are persistent actually talking to someone on a poor line to Bangalore or somewhere. Why can't communications companies communicate? The people I eventually spoke to were not in the least interested in helping me to get the App up and running but only advised me to type http://192.168.1.1 into my browser - which appears to give access to the hub's settings but which I am almost certain does not tell you how to pair your booster or guide you to the optimal position of your booster - something that the App claims to do. Finally, to discover how to pair my boosters I had to drive 11 miles to my nearest Vodafone shop where they did not know themselves but seemed to know how to get to someone in the technical department of Vodafone who did know. What does Vodafone think it has to gain by making life so difficult for its customers!
