Hi PawCat, it has taken quite a time but I have at last been able to log in to the Vodafone Broadband app. How I got there is becoming a bit hazy. I eventually found myself communicating with Vodafone via Facebook messaging and they were clearly trying to be helpful, not always successfully. They eventually opted for a "deep clean". My understanding of this was that they were going to erase all the usernames I might ever have used from their system and start again. I only ever recorded one username in my password manager but they seemed to think there were more than one and that might have been the cause of my problems. I had to wait a few days and then, under instruction from them, re-register. During this process they said I should try two different usernames which added to my confusion. I went along with it all and it failed - and I gave up for a while in frustration. Several days ago I made contact again to try to discover which username I should use - and they gave my two, one of which I had never knowing used before. I re-registered in myVodafone with this and established a new password, memorable word etc. I was able to get back in to myVodafone, then tried the same details with the Broadband app ------ and it worked for the first time.
I must say that I have found it to be less than helpful so far - for instance I think that if you were to rely on it to tell you how to pair a booster with your hub, you would be disappointed. Also it tells me that my boosters (I am using two at the moment) are not connected - whilst I can see, by the lights on them, that they are connected! My understanding was that you could use the app to decide on the optimal placement of the boosters. If it does not recognise that they are connected, I cannot see how that is possible!
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