Vodafone Broadband Android app issue.

[PaterAnt]

My android mobile, a Nokia G21, recently updated to Android 12. I already had the broadband app under Android 11 and it worked perfectly with my 2 boosters until the day my phone updated. After updating, the Dashboard worked ok except for the Super WiFi tile. When clicked the tile opened a new page "Set up you Super Wifi" and I clicked start. It behaved like my boosters had never been set up and began searching for Super WiFi and very quickly presented me with a red thumbs down and "Something is wrong here..." and "Please reboot your router", which I have done several times but to no avail. I have reset the router to factory settings and also uninstalled the app and reinstalled it a number of times. I have managed to get this app to work correctly on a Nokia G10 and even another Nokia G21, both on Android 12, but not on mine.

[Cynric · Accepted solution]

@PaterAntI hate to say it, but it sounds more like that particular phone is the problem rather than the router or app. As you have already tried reinstalling the app on the phone, unless there's another app interfering somehow I can't think of anything else right now except doing a factory reset on the phone. But let's just see if another suggestion appears before doing that.

[Ripshod]

I'm not familiar with that particular handset but perhaps clearing the data for that app (effectively resetting the app) would fix it. Uninstalling can leave this data behind to interfere when it's reinstalled later. 

[PaterAnt]

@Ripshod Already done that several times, thanks anyway.

[PaterAnt]

@Cynric Finally bit the bullet and factory reset the phone. Problem solved.