Vodafone Incentive £100 amazon gift card

[daknightuk]

So I signed up for superfast broadband 2 about 125 days ago.

Was promised an Amazon £100 gift card for doing so (on day 120)

Met all the criteria, still not had the gift card, spent 2 hours on chat yesterday to be given a wrong email address.

I have found an email address for giftcloud but they have told me i need to keep waiting as Vodafone haven't verified my purchase.

Escalated to Vodafone a week ago and heard nothing back.

Absolutely disjointed process and doesn't encourage my loyalty when I get mistreated.

Has anyone else had a similar experience?

[Amanda]

HI @daknightuk - it's great to hear you've joined us for your Home Broadband service! I'm sorry you're experiencing some issues claiming your promotional offer. 

Please get in touch with my team over social media so we can see what's happening with your escalation and get this sorted 🙂 If you include your Community username and a link to the post, this will save you having to repeat yourself to us too 👍 

[daknightuk]

Great but I am doing that now and no-one is responding to my chat!

I spent 2 hours on chat yesterday trying to resolve, this is just a different platform *facebook

And I'm sat here 1 Hour later after I initiated the chat on facebook and no-one at Vodafone has bothered to reply!!

[Amanda]

I can see you've messaged us over Facebook @daknightuk and I've added a link to your post here - one of my team will be in touch soon to help 👍 

[daknightuk]

I totally GIVE UP! the conversation you are having on facebook is identical to the conversation I had yesterday on chat, its taken you since 11am to 14:41 just to confirm my security details. Service is beyond a joke

Waiting on a call from your executive office, they better fix this issue otherwise I'll cancel the whole service

[Amanda]

We need to pass security checks on each interaction with you - protecting our customers is really important to us. 

We'll reply to your latest as soon as we reach it - if you've already logged a complaint with us your case handler will look after this for you moving forwards, and we'd be unable to intervene. 

We can check this once we've completed those security checks. 

[Cynric]

If VF really cared about protecting the customer you would stop asking for personal information on social media.