Waiting for Vodafone’s Fibre Essential 2 Call—Current Internet Disconnecting Soon

[Saynab]

Hi all,

I applied for Vodafone’s Fibre Essential 2 plan because am elgible but it’s been 6 business days and I’ve still not received the promised phone call to confirm my application or the next steps. My current internet is set to be disconnected in just 10 days, and I’m getting quite concerned as time is running out. 

I would like to reiterate. I have never received a call from Vodafone, neither did I have any missed calls from 01482 prefix number.

Has anyone else had a similar experience with Vodafone’s customer service or the Fibre Essential process? Any advice on how to escalate this or get a quicker response would be appreciated.

I'm really hoping to sort this out before my internet is cut off.  If anyone has managed to get through to them or has any tips, please let me know!

Thanks in advance for your help!

[Jayach]

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@Saynab wrote:
Has anyone else had a similar experience with Vodafone’s customer service or the Fibre Essential process? 

If you look around the forum this does seem to be a frequent problem.

Does your current supplier not have a social tariff?

https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs/

[Saynab]

Hi Jayach,

Am with TalkTalk who acquired my old broadband dealer. They don't have any social tariffs.

[Mark · Accepted solution]

Hey @Saynab, our social tarriffs have been more popular than expected when we introduced them and our team are trying to complete the applications as quickly as possible. So we can look into your application and check to see if we can expedite this, please pop us a message via one of our Social Channels.

[Saynab]

Thank you Mark, for the great advice.

The Facebook Team assisted me with everything.

[Janey]

Thanks for following up with us @Saynab It's great to see the team got you sorted.