Web Form Broken for Switch Credit

[Electrolux567]

Hey there. Hope you had a good Christmas. This is probably one for an admin or moderator? 

The form for claiming switch credit is directing to a non-responsive web address that times out 😊

The form is here:  https://www.vodafone.co.uk/switching/claim/

When  you complete the form, and press the submit button, it tries to send the form to this address: https://new-forms.vodafone.co.uk/ but this server appears to be down and eventually times out. 

I’ve reported to Customer Services but not sure they got what I was meaning. 

Trying to ping new-forms also times out. Could you take a look as can’t submit the form for a switch credit 🙏

[Electrolux567]

Sorry to hear that. I can imagine that’s not great. I went for FTTP 500 so I knew it was covered. I got an email on activation day saying I was eligible. Did you get the same email? 🤔  I think Full Fibre is a different product to Pro although you would think it was included as it’s more expensive. 

[Skate2create]

Yeah I got the same email.

I'm on the pro 910 service which, as you say, is more expensive, so you'd think that it would be included. Doesn't say that it isn't anywhere and that's apparently enough to cover themselves for getting out of letting me claim 😔

I had the same issue you were having (was timing out) but apparently it's because I'm not eligible and that's why it wouldn't submit..

[Jayach]

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@Skate2create wrote:
I'm on the pro 910 service which, as you say, is more expensive, so you'd think that it would be included. Doesn't say that it isn't anywhere and that's apparently enough to cover themselves for getting out of letting me claim 😔

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Does seem a bit disingenuous, as the T&C's page says "You must switch to one of the following Vodafone Standard or Pro home broadband plans"   Terms and conditions | Vodafone UK

However the Pro plans no longer exist, they are now either Standard or Pro II.

Did you possibly break one of the other rules, such as using a cash-back site?

[Skate2create]

No cashback site used, joined directly over the phone taking up the 910 Pro II service.

Like you say, it doesn't specifically say that the Pro II service isn't included anywhere (email or t&cs) that I can find.

Extremely poor form in my opinion.

[Electrolux567]

That’s really frustrating. Maybe start your own thread here although we have slightly different issues - but interesting you had the same form problem too. I found reporting it through the chat “challenging,” but the Social Team here have been really responsive today for me and I’ve not been able to fault them. It also appears they understood completely my issue. @Brem has been great. Could you help out someone else in need maybe? 🙏

[Electrolux567]

Oops not @Brem i meant @Remi 🙄

[BELLLABS]

I have exactly the same issue. Got on a chat and tediously went through all the same so-called solutions on a Mac and  Windows PC and my phone. Cleared cookies and 3 different browsers. Absolutely at Vodafone end! 

[Skate2create]

I'm nearly 9 hours deep into trying to sort this and getting no where. I've never known anything like it, what an absolute shambles this is!

[Electrolux567]

Hey. I've just tried again and it's gone though now for me and I've received confirmation via email that the form has been received and they'll review it within 14 days. Maybe try again too? 

[Peter999]

I have also tried to send this switch form, getting the same as everyone here, think this needs to be sorted asap.

I have checked the site it was going to " https://new-forms.vodafone.co.uk/"  with a web checker and this says that 

" https://forms.vodafone.co.uk/      not     https://new-forms.vodafone.co.uk/ " 

so to me it is a wrongly names site.    Cannot see why it is taking so long to sort.   Perhaps they do not want to payout this money!

Peter