Honestly, the phone support number is completely useless - it just directs you back to the website and then hangs up on you. How do I actually speak to a human being? The complete lack of customer service is making me consider if I'll retain either my phone or broadband once the agreement is up.
I completed the online form for a house move to be told I had to phone up to provide details, phoned, followed the prompts only to be redirected back to the webpage and hung up on. I gave up and decided fine, I'll leave the broadband in my old place and the new tenant will pay me - tried to change the direct debit details, online form said could not be done and to phone. I phoned, which directed me back to the online form and hung up on me again. I tried just staying on the phone and saying I wanted to speak to an actual human... and got hung up on.
The phone number is literally useless at the moment... do any human beings actually work in Vodafone support anymore? Absolutely shocking customer service.
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