Won’t let me log in

[laniesinclair]

Hi! This will probably be long & confusing so please bear with me. 

I’m due to have my broadband activated on the 23rd , but have been trying to log into the vodafone app & website since I ordered. Not sure if I just need to wait until it’s all connected or not to log in , but the robot chat help thing is greyed out so I can’t ask there. It won’t let me log in even with my account number , and despite having tried to log in god knows how many times and change the password to see if that was the issue (it wasn’t) , it just absolutely will not let me into the account , either on the app or web.

Does anyone know what I need to do here? Do I need to just wait until it’s been activated (was hoping to change the activation date , so that’s really not ideal if so!) or is there a way I can log in just now? I try to log in with the correct details and all i get is “Sorry, an unexpected error occurred trying to log you in. Please wait a moment and then try again” , which would be fine if I hadn’t been trying for over 2 weeks now. 

Thank you !

[Ripshod]

You won't be able to log into your account until your service is activated. The email that says otherwise is lying. 

[laniesinclair]

Ahh that’s so annoying! Thank you, it’s not even letting me attempt to log in anymore so I guess it’s fed up of me trying now 🥲Will give it another shot when it’s activated and see 

[laniesinclair]

update : the app technically let me log in , but is now in an infinite loop of loading , then i get a sad little “try again” and nothing happens so im basically at the same stage i was when i wrote this. any clues on why vodafone has decided it hates me? 

[Cynric]

@laniesinclair Did you try re-installing the App? It could be just old junk in the cache.

[laniesinclair]

yeah, i’ve tried ! it lets me put my user&pass in , then starts the little spinning show 🥲