access to work website

[Hillopticians]

Hi

Vodafone is blocking the health website I need for my patient management at work

onevisionlab.co.uk

 We have been unable to access it for a few days now, I can access with BT and other providers, just not Vodapone.  Can you unblock is please

[Ripshod]

Also, the ssl cert is not 100% valid (no DNS found) 

[billhinge]

When I go there I get and everything works

Issued On

Sunday 4 August 2024 at 09:48:49

Expires On

Saturday 2 November 2024 at 08:48:48

[Mark]

The error message shown isn't one you'd see if we were blocking your site @Hillopticians. Have you tried updating your DNS settings as advised by @Cynric?

[billhinge]

Hi Mark

The site works perfectly for me, not sure why others can't see it

My DNS is fine

[billhinge]

PS I have Voda DNS on the router for voice but my macbook has its own DNS, I use 8.8.8.8 as primary so afaik thats what my computer uses, not the routers DNS

8.8.8.8

1.0.0.1

1.1.1.1

[Ripshod]

It's worth persisting with this because other colleagues who use or may move to Vodafone will struggle in the same way. Kinda take one for the team.

Or move away from vodafone's dns and use Google's, or quad9

[Tal]

Hi @Hillopticians. Thank you for bringing the blocked website to our attention. I have raised this to the team now to check on the website and help get it unblocked. Our team will check for updates for you and as soon as the changes are completed we will let you know.

[Hillopticians]

That would be great. Can you let me know how you get on.  Many thanks

[Hillopticians]

HI 

Any news on onevisionlab.co.uk  

We weren't able to access it yesterday with Vodafone.

Many thanks

Hilary

[Mark]

Thanks for your update @Hillopticians, I've tried to connect to your site using a Vodafone mobile connection this morning and experienced no issues. As @Effie advised yesterday, our Reclassification team have advised your site's not on any of our blocked lists, and also appeared to have no issues when trying to connect, so you shouldn't be experiencing any difficulty yourself. To help us get a better understanding of the issue you're experiencing, can you please pop us a screenshot of the error message you're receiving when trying to connect.