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alexa booster not work with new router

speedygomes6
1: Seeker

i update my broadaband for fibre and i been told the alexa booster from vodafone would work with the new router. i connect alexa in to the new router and after 5 minutes after alexa disconnect automatic. i been try to figure out for more than a week and i cant get it work. help please

1 REPLY 1

Jason
Moderator
Moderator

Hey @speedygomes6. If you're experiencing an issue with your Super WiFi Booster connection, try resetting it to factory settings:

  1. Find the reset pin on the back of your Super WiFi Booster 
  2. Insert a pin, push until you hear a click, and hold for 15 seconds  
  3. Wait 10 seconds for the booster to restart – the front LED will turn white or purple depending on the type of booster you have  
  4. Set up the Booster again  

You can find more about setting up Super WiFi Boosters here