Other broadband queries

Really poor service for a business user.

Last month we lost our static ip address that we were given 7 years ago.after 1 month we eventually got the ip address back.last week we lost all connectivity to our business premises due to an issue with an external ip address conflict.we haven been...

Broadband account plan not showing

Since we moved to Vodaphone broadband in the summer our account information is not showing on My Vodaphone online or on the Vodaphone Broadband app. All I can see is an old mobile phone account.

Missing Amazon Voucher

I got a text message to say my amazon voucher was now ready and available in veryme rewards yet when i click on the link or go into veryme through the app there is no voucher to be foundI have tried speaking to the customer care team and complaints t...

Broadband bill

How much is my broadband bill and phone line please

Blocking Devices from broadband on the broadband Vodafone app

Hi,I used to be able to block single devices from the wifi before using the broadband app. I use to control wifi usage of my teenager as he is in late teens and i find this the best way to do it rather than apple parental control.However, I just disc...

Resolved! Order Status

Hi all,After a lot of back and forth Vodafone have finally corrected an error and updated their system to confirm I can get FTTP (already have it with BT).Tried to place the order online and I kept getting an ‘unknown error’ and then another advising...

Open conversation: The recent spate of problems

Let's discuss the elephant in the room here - no far-fetched conspiracy theories please.We've all seen it and we've all learned some recently. From app errors to wifi failures. But what's causing it? It hasn't escaped the attention of the regular mem...

Block device feature gone.

HelloAfter the update, this block device feature was gone from my Vodafone app. Can you tell me the reason? And I am not using Ultrahub.

Double payments

Hi,I have just noticed that Vodafone has not closed my account for many months and they have been double charging me for the Internet connection since then. Did this happen to anyone? How soon did you get your money back?I have contacted them on 4 se...

Security blocking device

How do I stop unrecognized devices connecting to my broadband password is changed I can’t keep doing this every time I change password a new unrecognized devices attaches this is one 34:5d:9e:ca:40:90 how are they connecting ? As account holder why c...

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Forum Posts

Really poor service for a business user.

Broadband account plan not showing

Missing Amazon Voucher

Broadband bill

Blocking Devices from broadband on the broadband Vodafone app

Resolved! Order Status

Open conversation: The recent spate of problems

Block device feature gone.

Double payments

Security blocking device

False positives on blocking

Connecting 2.4Ghz switches and lamps to Pro Fibre

Multicast Question....

Vodafone Kabel Internet

Boosters and app

Recovery Website Incorrectly Blocked as 18+

Sorry there seams to be a problem.

Pro II 1.8 Gbps package available to neighbours bu...

change Secondary Wi-Fi to 5ghz only

Address not Listed - Can I Get Broadband?