complaints URL ?

[grolma]

I got an ongoing complaint about the installation of my FF BB . progress has been slow.  Ive had al link to a web page  that lists all the communication about the complaint, but the link has  gone  AWOL . there isnt a link to the ongoing complaint when i log into 'My vodafone' . Anyone  able to point me to the correct URL ?

the recollection at my end and at their end of telephone conversations is at times different , so i prefer to email them

Thanks

[Gemma]

Hi @grolma I'm sorry to hear about the delay and that this has resulted in you needing to make a complaint to us. The link should show on an email, which might be in your junk/spam folder. If you're unable to find the details, please message my team on Social Media. We can then check if we can send it to you.