main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Activating

AnnS
17: Community Champion

@KristinaVolk 

 

Try going into the connection settings, select mobile networks, network mode and selecting LTE.3G/2G and see if the phone picks up a 4G or 3G signal.

 

It certainly looks like the SIM card is activated and everything is working from Vodafone and this is more of a phone issue.

View more options
KristinaVolk
2: Seeker

It sets to 2G/3G/4G and detects automatically, there is no option to go only for 3G or 4G  :Sad_face:

Cheers,

Kristina

View more options
KristinaVolk
2: Seeker

Screenshot_20210622_162156_com.android.phone.jpg

View more options
KristinaVolk
2: Seeker

Okay, I have inserted the sim card into another phone and it says `No service`.

Probably, the phone is locked to another vodafone phone number.

View more options
BandOfBrothers
17: Community Champion

A phone's does not lock to a “ Vodafone phone number@KristinaVolk 

A phone locks to a network or is instead unlocked to all Network's.

If the alternative phone your using accepts any sim card or is locked to Vodafone then it should accept your Vodafone sim card unless the 2nd phone is at fault.

Possibly visit a Vodafone Highstreet Store with identification and I'm sure they'll try to assist you further by checking your sim and account. They maybe able to try your sim card in one of their in-house phones.

They may swap the sim out and or perform a sim swap.

I hope all goes OK.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View more options