Can't get Big Value Bundle from PAYG1

[PhilTUK]

On PAYG1 with adequate credit (declining £1 per day) but adding BVB15 via voice recognition or short code does not work. Receive a text confirming request, balance goes down by £15, no further text arrives, credit is restored. Rinse and repeat.

What's the possible failure mode here ?

[Effie · Accepted solution]

Hey @PhilTUK I hope you're well! We will need to take a look at the account to see what is going on with the plan orders. As we have no account access here on the community, please drop the Social Media team a message here so they can help. 

[PhilTUK]

Resolved via chatbot to agent this morning thanks, took a while but bundle now in place and operational.

[Effie]

That's great to hear @PhilTUK I'm glad it's all up and running now 😊