A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).
Hello. I was double charged when trying to order 10£ big value bundle. I was wondering what steps should I take now. Will one of them cancel out and refund the money or should I try to get in contact with somebody. The payment is still pending. I hav...
I am on Pay as you go 1 and want to change to a yearly SIM only plan. You won't allow me to do this online because I am Pay as you go. Ridiculous! I shall get a SIM plan for my other phone from EE.
After software update, i selected the wrong connection type. I chose Vodafone UK instead of Vodafone prepaid and now i can not access my data. How do I change this back? Thank you.
I paid for my £10 package with my card but there was no confirmation that my package was activated and data wasn't working so I assumed that the payment failed. I tried again and this time I got a confirmation that my package was activated. Waited 3...
My. Mother just got out of hospice care and got a NASTY customer service agent claiming she had been cut off because she hadn’t used her topup card in over a year! No great surprise about the card usage - she’s 80+ and tops up in store by cash with...
Hello! I hope you are fine and all is well. I have been having problems with registering my number. I talked to at least 7 different people to make it work but it did not happen. I need it to be fixed soon since I can’t renew my bundle otherwise some...
I want to get a free SIM, can I buy 30 day bundles on it later? Or is it strictly credit only? Also, is 5G Supported on free sim?
HiI don't seem to be able to use my HTC 610 , with a new SIM I have just installed , I phoned *#100# to find the number, then it started of with something like " USSD Code running , then it says 2 Connection problem or invalid MMI code" .The strange ...
I have a VOXI pay as you go number and since I sent a group texts to my contacts, I received a message from Vodafone to say that my number is disconnected because I bleached T&C. I was asked to call the number in the message but it is just a voicemai...
Hi, My father passed away several weeks ago and I was intending to continue using his PAYG mobile number as my own in his memory - however when I turned his phone on earlier it said the SIM card was invalid and when I rang his phone using my phone it...
