main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Can you return prepaid payg order sim card and get a refund?

SOLVED
View solved solution
Ki1
3: Seeker
3: Seeker

The title says it all. Can I take the unused sim card to a vodafone store and expect them to refund me? many thanks

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
BandOfBrothers
17: Community Champion

A person has a 14 Day Cooling Off Period to change their mind @Ki1

As per my-vodafone-account/orders/returns.

Pop into a Vodafone High Street Shop with ID and they'll assist and clarify what they can do.

Assuming you've not activated the sim by inserting it into a phone and used the uploaded credit to buy a Big Value Bundle. 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

View solution in original position

View more options
1 REPLY 1
BandOfBrothers
17: Community Champion

A person has a 14 Day Cooling Off Period to change their mind @Ki1

As per my-vodafone-account/orders/returns.

Pop into a Vodafone High Street Shop with ID and they'll assist and clarify what they can do.

Assuming you've not activated the sim by inserting it into a phone and used the uploaded credit to buy a Big Value Bundle. 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

View more options