Locked out of MyVodafone

[joe_reece]

I migrated to Vodafone a few days ago. I set up a MyVodafone account and could access it perfectly well. I then arranged to transfer my old number which took effect today. I now cannot access MyVodafone. When I try to log in it demands that I verify with a code sent by text. However the text is being sentnto the old number. Tobi doesn't understand the problem and calling 191 I am repeatedly disconnected. Not impressive. Can anyone here suggest a solution please?

[AnnS]

I am sure you won't have anything to be concerned about @joe_reece 

If the number port only completed today you will find the online account will automatically show the ported number within 24 hours with the App following.  Before logging on, it is recommended to clear cookies on the PC and restart the phone to access the App. 

If the account information has not changed by tomorrow, for account access drop the Social Team a message through social channels by following this link : Contact Us 

When you are able to log on to prevent issues receiving the security code on your Vodafone number it helps to add an additional number to receive the security code, this can also be a landline number. 

[Thomas_H]

Just to add onto Ann. Anytime there's an activation in progress or port in processing the online account won't work properly until it has completed. This is because the app needs to pull account information from the number, which is in limbo. 

Once everything has completed ti should work for you.