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Me Too.....Being charged with Data switched off....

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draldavies
3: Seeker
3: Seeker

‎06-02-2021 01:35 PM

Hello, I too have just been charged for NOT answering a scam call from an unknown 020 number at 11:39 today,6/2/21....I never answer these scam calls, I am a retired house bound 68 year old woman, yet I was charged by Vodaphone immediately ( Got the txt this morning telling me I had been given unltd mins and txts, and 50MB of data...... ), despite having all data access disabled on my phone. ....and I had ignored the call..... The ping of the txt arrived a few seconds after the scam call... I have sent a message to the Facebook support link and am waiting for an explanation..........I don't like this at all.

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Evie
Moderator (Retired)
Moderator (Retired)
In response to WelshPaul

‎25-02-2021 11:16 AM

Hi all! We've identified that there was an issue where voicemails were being recognised as outgoing calls and therefore triggering the £1 charge, which has now been resolved. I appreciate that you have all been very patient with us while we investigated. If you have been effected by the 'voicemail trigger', please contact us on social media so that we can assist with getting this rectified 😊

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ReesDinbych
2: Seeker
2: Seeker

‎11-02-2021 09:17 AM

Completely exasperated with this problem. Multiple times since the new pricing structure for Pay As You Go I have received a text giving me the "good news" that as I have spent a pound I now have unlimited texts etc etc... This happens immediately after cold calls whose numbers I don't recognise and don't answer. Data is switched off, my phone is unused. Chat facility with Vodaphone is interminable, I must have forgotten I used it, do I understand the new pricing structure. No, this is a whidespread problem and I am weary of the time spent in sending screen shots and eventually getting the pound restored to my account. This problem needs to acknowledged by call centre staff and addressed.