main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay as you go

Retrieving a Vodafone phone number

Highlighted
2: Seeker

Hello I haven't top up my Vodafone phone number for about 1 year and I lost my phone number. My phone read the number of the sim but it shows just emergency phone call. Is IT any chance I can get back my phone number and top it up?. THANK YOU. 

View more options
2 REPLIES 2
Highlighted
17: Community Champion

The terms and conditions on a Payg is that it has to be used to make a call , top up etc at least every 270 days to keep it live.

If it isn't used then Vodafone can suspend the account and quarantine the number and put it back into the number pool to be re issued out at a later date.

A person has a very relatively short period of time to get the number back @Aileni 

If you contact customer services contact-us  or Live Chat they'll be able to advise if they can give you the number back or not.

The Vodafone Social Media Team Contact-us-for-account-specific-queries would be able to advise too as they have account access also.

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

Hi @Aileni 

 

There have been a number of threads on the forum asking this question.  Unfortunately, if it's been as long as a year, the number may well be lost, it could also have been reissued and ported out to an alternative network.

 

Please see previous threads below.

https://forum.vodafone.co.uk/t5/Pay-as-you-go/Retrieve-disconnected-mobile-number/td-p/2647443

https://forum.vodafone.co.uk/t5/Pay-as-you-go/Reactivate-a-disconnected-mobile-number/td-p/2644730

 

 

 

View more options