Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Recover a deactivated number

HI - I am trying to understand why my pay as you go number has been deactivated and if i can recover the number.  The number was working a few weeks ago but has now stopped working and I get a message the number has been deactivated.The trouble with ...

Data plan restart

I want to change my credit to a data plan [MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]

PAYG EUROAM extra topup problems

We are in the EU for 5 weeks and need a EU PAYG extra every 8 days for roaming but twice the amount has been deducted but no service has been activated, they then say that there is no record of the money being taken and take another £10 to sort it ou...

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Pay as you go data not working

HelloI have a pay as you go sim card and I often have issues with my data stopping functioning out of nowhere, despite having reception and still having enough data. I have tried everything, I checked the restrictions on my account, there aren’t any.

ritsach by 2: Seeker
  • 2544 Views
  • 6 replies
  • 0 thanks

How to move PAYG eSIM from old iPhone to new iPhone

I obtained an eSIM for my Vodafone PAYG line in 2020, which I have been using on my iPhone SE 2020 with no problems since then. I have just received my new iPhone 15 Pro, to which I would like to transfer my eSIM. When I try to transfer my multiple e...

NFH by 5: Helper
  • 3766 Views
  • 9 replies
  • 0 thanks

Query of Usage Details not working

The page to check My Usage Details has stopped working. It sends a SMS to my phone with 6 digits that I type in, and then this error message appearsSomething went wrong!Invalid url parameter format for447961199xxx in request. Correctformat is 9?0?5\d...

rrweber by 2: Seeker
  • 1049 Views
  • 1 replies
  • 0 thanks