main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Split Porting Issue

SOLVED
View solved solution
Highlighted
2: Seeker

I have just moved from EE to Vodafone and ported my number across today. I have had an email to confirm that the port has been successfully completed.  I can make calls and send texts to any network but I can't receive calls from anyone on the EE network after switching from EE.  My phone never rings anyone calling from this network, the call goes straight to my old ee voicemail.

ive rebooted the phone, taken out the sim and put it back in again as advised after calling customer service but no help.

Can anyone help me please?

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Ideally the port does complete on the date given by Vodafone but going on experience I have seen that it can indeed mostly complete on the date given, but then very occasionally can take a day or two to settle for some which is why I mentioned that to wait as a personal troubleshooting tip.

What we see is that most porting in issues do resolve but those that don't need the intervention of the specific porting in teams as this is beyond the capabilities of the frontline agents a person speaks to via 191 or Live Chat.

If you search for 'Split Port' on the forum you'll see all the posts from people that have been affected by this and the advice given to them via members and the Social Media Teams.

I hope this resolves asap for you.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

View more options
7 REPLIES
17: Community Champion

Sort the port had just completed it may take a day to fully settle @j0nezjm012019uk

If it is a split port then ask Vodafone customer service on 191 to escalate this to the porting in teams to be looked at.

Or wait until the Vodafone Social Media Teams here catch up with your thread.

It might be faster asking an agent on 191 to do this..

I wish you all the best with this situation. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

View more options
2: Seeker

Thanks for your reply.

I find it abit strange why i have received an email to say that the port was successfully completed but have to wait 24hours for it to fully settle.  This isnt mentioned anywhere on the support pages.

 

I have contacted 191 again and still going round in circles.  The agents tried their best over the phone but still unable to resolve the issue.  They even put me through to the wrong options which I kept going round in circles.

 

View more options
17: Community Champion

Ideally the port does complete on the date given by Vodafone but going on experience I have seen that it can indeed mostly complete on the date given, but then very occasionally can take a day or two to settle for some which is why I mentioned that to wait as a personal troubleshooting tip.

What we see is that most porting in issues do resolve but those that don't need the intervention of the specific porting in teams as this is beyond the capabilities of the frontline agents a person speaks to via 191 or Live Chat.

If you search for 'Split Port' on the forum you'll see all the posts from people that have been affected by this and the advice given to them via members and the Social Media Teams.

I hope this resolves asap for you.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

View more options
2: Seeker

Thanks for the advice, much appreciated.

 

I have checked my phone this morning and it appears to be all working as it should.  Outgoing and Incoming calls & text are all working from non vodafone networks successfully.

 

Thanks again

View more options
2: Seeker

hi  sorry you have the same trouble as me  my isue  as been going on now for 168 hours  its been a week now and its still not sorted  i ring up every day  if you find  out to sort this mater out please text me 

View more options
2: Seeker

this dose not happen as i am still waiting 

View more options
Moderator

@spider2418 - I’m sorry to hear how long the porting issues been ongoing for. We can look at what’s happening and help to get it resolved. Please send us your details by following the steps in this private message.

View more options