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Unable to call voicemail or access 121

MCS1951
2: Seeker
2: Seeker

Unable to access "Call Voicemail" or 121 - call just shuts down. Tried 1210 etc. Have substantial credit on phone (not using "bundles" or "plans", just top ups). (iPhone 6, IOS 12.5.5)

3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

You may have enabled visual voicemail @MCS1951 as an alternative to using the standard Vodafone voicemail service.  You can remove Visual Voicemail  by following the information here: Visual Voicemail 

 

 

Tried 12152 to disable Visual Voicemail, but call failed same way as 121.

AnnS
17: Community Champion
17: Community Champion

In that case @MCS1951 , this will need account access to get your voicemail working.  I would suggest you speak to the Social Team by following this link .  Alternatively, you can also use live chat or call Vodafone.