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03-09-2020 09:47 PM
Hello,
Why I cannot register to My Vodafone App? It keeps saying "The phone number is not valid". But actually, it is the correct phone number and has been activated.
Thanks
Solved! Go to best answer.
09-09-2020 11:25 AM - edited 09-09-2020 12:20 PM
Hi @Jianan
Call ya smartphone special is a Vodafone Germany service. The forum here is for Vodafone UK help and support.
Vodafone Germany is a separate company.
Speak to Vodafone Germany Customer Service, they will have access to your account and help. Alternatively, Vodafone Germany forum here: Vodafone Germany Community
03-09-2020 10:06 PM
Hi @Jianan
You don't mention if you are PAYG or contract. If you can confirm your tariff the thread can be moved to the correct board and you will receive the correct reply.
If you have only just activated the SIM it can take 24 hours before the account is fully on the network.
09-09-2020 11:12 AM
Hi,
Thanks for your response! Mine is CallYa Smartphone Special, without signing a contract. It has been about one week after activating the phone number, and the App stills says 'The phone number is not valid'.
Can you please let me know what I can do?
Thank you very much!
Sincerely,
Jianan
09-09-2020 11:25 AM - edited 09-09-2020 12:20 PM
Hi @Jianan
Call ya smartphone special is a Vodafone Germany service. The forum here is for Vodafone UK help and support.
Vodafone Germany is a separate company.
Speak to Vodafone Germany Customer Service, they will have access to your account and help. Alternatively, Vodafone Germany forum here: Vodafone Germany Community
11-04-2023 12:45 PM
Hello