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Pay as you go

Unintentionally turned on Data

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2: Seeker

I checked my phone earlier, and it turns out I accidentally turned mobile data on at some point.  I was charged for this, and I'm wondering if I can get this credit back somehow?

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2 REPLIES 2
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17: Community Champion

As it's not an error caused by Vodafone they wouldn't have to return the credit as it was taken for mobile data used @NJEF 

However if you phone 191 or use Live Chat  they may as a Goodwill Gesture.

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Hi @NJEF 

 

Although you accidentally turned on mobile data and have been charged, you will have used the phone and data.

 

However, you don't mention the tariff you are on, if this is PAYG 1, you will pay a maximum of £1.00 per day on the days you use your phone and have the benefit of unlimited calls and texts with 500mb of data, Vodafone will also stop you exceeding the 500mb.  There is further information here:  Vodafone PAYG 1 

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