main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay as you go

Vodaphone erro

2: Seeker

I had a top-up yesterday. The payment was made but the data was not charged.

What should I do?

View more options
1 REPLY 1
Highlighted
17: Community Champion

What type of Payg tariff have you chosen @dltmddnjs954 

Payg 1 or a Big value bundle ?

In which way did you top up ?

I would also suggest to check in your myvodafone app and or the online myvodafone to see if that shows what's happened.ie is the credit still showing.

If not then perhaps also speak with your bank as they'll be able to advise if Vodafone have collected the top up or if your bank has gated off the funds from your account for Vodafone to collect. If Vodafone don't collect the funds should drop back into your available bank balance in a few days.

Obviously this is if you've topped up online.

As there is no account access via this forum anymore you could check with Vodafone customer services via 191 or Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. Who can check your Vodafone account.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options