Wrong date of birth on my account

[Anonymous]

Hi all,

I'm trying to upgrade my current payg plan to a sim only contract.

Once i submitted my application, I get an email from vodafone saying that some information didnt match their records. I replied back with the correct date of birth but never heard anything back, and they are unable to run a credit check without the correct date of birth. Is there a way to amend the date of birth associated with my account? I believe when i first created the account the wrong year was submitted as a result of my phone glitching and freezing.

Thanks

[AnnS]

Hi @Anonymous 

The quickest way to get the  correct information on your account is to take photo identify into a store, your  passport is best with your  birth certificate.  The staff will be able to amend the details straight onto the system.