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12-05-2023 05:35 PM
Hello, I accidentally made a wrong transaction top up my credit. It now says transaction pending (active card check). Would I be able to cancel this payment please? Thank you!
12-05-2023 05:47 PM
When you top up online @Aliciax you are able to review your order to make sure everything is correct before clicking top up.
Unfortunately, banks are unable to cancel a pending transaction, the only thing you can try is speaking to Vodafone through customer service channels and see if it is possible for the transaction to be cancelled at Vodafone end.